Service Standards

Professional

• We welcome people immediately in a friendly manner, wear proper identification and introduce ourselves by name, title or role.
• We respond to questions and/or concerns in a prompt and courteous manner.
• We protect confidentiality of information.
• We respect, support, and encourage each other, and work cooperatively as members of a team.
• We are good stewards of our programs. Our reputation is important and we represent ourselves in a positive manner when we are outside the House, Family Room and in other settings.
• We are polite, clear and professional when we communicate by phone, writing, fax, email or online.
• We are grateful for the opportunity to serve.
• We honor and support the value, mission, and vision of Ronald McDonald House Charities of Idaho.

Respectful

• We protect our families’ needs to reset, relax, and sleep at all hours of the day.
• We respect the families’ belongings and privacy and give them prior notice when possible and appropriate to enter a guest’s room.
• We value and respect our families, staff, volunteers, referral sources, and donors equitably.
• We warmly thank our donors and volunteers in a timely manner.

Compassionate

• We respect differences in values, cultures, beliefs, and ages.
• We are open-minded, non-judgmental, and understanding of our families.
• We support and encourage guests; recognizing when someone is in need of help and assisting appropriately.

Helpful

• We provide a comfortable, safe, and reassuring environment 24 hours a day, 365 days a year.
• We keep the House and Family Room clean, well-maintained and welcoming.
• We give our guest families a thorough tour and clearly explain House or Family Room guidelines and expectations.
• We are proactive and try to anticipate families’ needs.

Please let us know how we are doing. We always want to know how we can improve our services to you.