COVID-19 (Coronavirus) Information

Updated November 13, 2020. We are monitoring this situation and will continue updating the information below. Please check back regularly for updates.  

As with all infectious diseases, RMHC of Idaho strives to provide an environment for our families that limits potential exposure. The parents and children who use the Idaho Ronald McDonald House and Ronald McDonald Family Room have medical conditions that make them vulnerable to infections, especially in shared common areas. 

We have worked with multiple resources to develop an extensive phased reopening plan for the House and Family Room. We are currently moving through this phased plan, which aligns closely with the plans of our partner hospitals.  

Tours, certain volunteer opportunities, and programs that are temporarily halted will not resume until local partnering hospitals lift restrictions.  

You can help families during this difficult time by:  

  • Contributing to our Feeding Families Fundraiserwhich will help us feed families in the coming months without volunteers. 
  • Signing up for remote volunteer opportunities. Click here to sign up. 
  • Signing up to provide a meal at the Ronald McDonald House in Boise. Click here to sign up 
  • Signing up to provide a meal at the Family Room in Idaho Falls. Click here to sign up.
  • Purchasing items from our Amazon wish list 
  • Donating gifts cards to Boise or Idaho Falls restaurants so we can order meals for families (Browse through Boise restaurants here and Idaho Falls restaurants here)*  

For more ideas on how to help, click here.

*Some restaurants may be closed due to COVID-19 

The red doors to the House will be kept locked until further notice. There will be a sign on the door with the House number if people need to call and a cart on the outside of the doors where people can leave donations from 9am – 6pm. Donations for the Family Room can be dropped off between 9am and 8pm

All RMHC of Idaho employees and guest families must be able to answer “NO” to all the following wellness check questions. If they answer yes, they will not enter the facility:

  • Do you currently have, or have had in the last 14 days, an elevated temperature of 100.4F or higher, cough, sore throat, shortness of breath or other flu-like symptoms, such as nausea, vomiting or diarrhea?
  • Have you been diagnosed with COVID-19 by a medical provider?
  • In the past 14 days, have you had close contact with a person who has been diagnosed with COVID-19 by a medical provider? (Close contact is defined as being within 6 feet for 10 minutes or more, or living in the same household.)
  • Have you been told by a healthcare provider or public health official that you should self-quarantine due to potential COVID-19 exposure or that you are suspected of having COVID-19?


The Ronald McDonald Family Room is currently open to families and we are accepting new families at the House, with reduced numbers of available rooms. Families are asked to adhere to specific health and safety protocols during their stay at the House and their time in the Family Room.  

Please contact the House at 208-336-5478 or the Family Room at 208-227-2898 with any questions. 

Tours of the House and Family Room 

All tours, including ambassador tours and volunteer tours/trainings, have been canceled until further notice. Click here for a virtual tour of the House and here for a virtual tour of the Family Room.  

Happy Wheels Hospitality Carts 

The Happy Wheels Hospitality Carts at Saint Alphonsus Boise, St. Luke’s Boise and St. Luke’s Magic Valley are temporarily suspended until further notice due to Coronavirus concerns. 

Find updates, resources, and local information on coronavirus hereFor more information on how to prevent illness, please see the CDC guidelines. 

Please contact the House at 208-336-5478 or the Family Room at 208-227-2898 with any questions.

Help Us Continue Supporting Families

Since March 2020, we’ve been able to:

  • Provide 257 hotel nights for 50 families
  • Provide 5,168 meals to families at Saint Alphonsus, St. Luke’s Children’s Hospital, and Eastern Idaho Regional Medical Center
  • Continue serving families with sick children at the House
  • Open our Family Room back up in May and have continued serving families ever since

Here are some other great ways for people to support families:

Idaho Ronald McDonald House hours are now 9am – 6pm. All donations for the House can be dropped off at the cart in front of the red doors (139 Warm Springs Ave, Boise, ID 83712). 

Family Room hours are currently 9 a.m. – 9 p.m. Donations can also be dropped off at the Family Room (3200 Channing Way, Ste 106, Idaho Falls, ID 83404).